RVision

In the event that a product needs to be returned for service, the customer must obtain a Return Materials Authorization number from RVISION, Inc. in advance. RVISION, Inc. will not be able to accept any return/repair shipment with an RMA number.

1. Request for an RMA Number

Please Email the RMA Request Form to rma_request@rvisionusa.com or fax it to 408-437-9923. For further assistance, please contact RMA support at 408-200-7881.

RVISION, Inc. will email or fax the customer the Return Authorization Form with the assigned RMA number.

2. Return procedures of the unit(s) for evaluation/repair

Please follow these instructions:

A copy of the Return Authorization Form with your RMA number issued by RVISION is requested to accompany the unit.
An RMA number must accompany the unit. Please list the RMA number on

Outside of the box
Airway Bill

Please send the unit back to the manufacturer using FedEx, UPS, DHL or a courier of your choice to:

RVISION, INC.
RMA Department
2365A Paragon Drive
San Jose, CA 95131
Attn: RMA NUMBER
Tel: 408-437-5777

RVision is committed to offer the best in customer service and support to resellers, OEMs and end-users alike. 100% customer satisfaction is our goal. The resources attached to this page represent the latest information available. Please email us at attention@rvisionusa.com with questions that the resource section may not address.

If you need assistance in sales, please call any of the Sales offices shown on the Contact page for San Diego, Charleston or Chicago.

These resources are available to you 24 hours per day, 7 days per week.

Or, call the San Jose office at 408-437-5777 8:00 AM - 5:30 PM PST.

OPERATION MANUALS

DATASHEETS

Product Snapshot